Front Office Agent

Hyatt Hotels Corporation; Cleveland (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Hyatt Hotels Corporation seeks an attentive Front Office Associate to welcome guests, handle registration, and communicate hotel services and promotions with professionalism. You will be the face of Hyatt, delivering efficient service in a fast-paced environment.

Responsibilities include processing payments, addressing guest inquiries, and collaborating with team members to ensure memorable stays. Candidates should have refined verbal and written communication skills and the stamina to stand for

Qualifications

• Customer-focused with a service mindset.
• Excellent verbal communication skills.
• Strong written communication skills.
• Ability to stand for long periods in a fast-paced environment.

Responsibilities

• Greet and register guests, communicate hotel services.
• Process guest payments and billing.
• Respond to guest inquiries and resolve issues.
• Collaborate with team to ensure smooth operations.

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

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