Front Desk Supervisor

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 38,000 - 58,000; Full time

Job summary

The Front Desk Supervisor at Peppermill Resort Spa Casino in Reno is responsible for overseeing front desk operations and supervising team members to ensure outstanding guest experiences. The role focuses on delivering seamless check-ins, resolving issues, and promoting revenue through upselling suites while maintaining rate integrity.

You will collaborate with bell desk, housekeeping and concierge to meet guest needs, coach staff, and monitor daily performance, shift reports, and inventory to

Qualifications

• High school diploma or GED required.
• Front Desk experience preferred (1+ year).
• 2+ years of customer service required.
• Able to communicate effectively with the entire staff.
• Able to multi-task in a fast-paced, team-oriented environment.

Responsibilities

• Understand guest and employee needs; handle situations calmly and professionally.
• Partner with departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge).
• Supervise, evaluate, coach, counsel and provide retraining of Front Desk staff.
• Evaluate same day selling strategies.
• Maintain and manage daily inventory.
• Execute all shift reports.
• Maximize revenue by promoting suite upgrades and maintaining rate integrity.
• Maintain a ticket bank and logs inventory.
• Assist with the check-in line as needed.

Skills

Customer service

Staff supervision

Communication

Conflict resolution

Education

High school diploma or GED

Job description

The Front Desk Supervisor is responsible for managing front desk activities and supervising personnel. Ensures outstanding guest experiences and optimizes hotel revenue.

Duties

• Understand guest and employee needs and handle all situations calmly and professionally.
• Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge).
• Supervise, evaluate, coach, counsel and provide situational retraining of Front Desk staff.
• Evaluate same day selling strategies.
• Maintain and manage daily inventory.
• Execute all shift reports.
• Maximize revenue by promoting suite upgrades and maintaining rate integrity.
• Maintain a ticket bank and keep proper inventory of all tickets and logs.
• Assist with the check-in line as needed.

Qualifications

• High school diploma or G.E.D.
• Minimum of one-year Front Desk experience, preferably in a resort setting.
• Two or more years of customer service required.
• Able to effectively communicate with entire staff.
• Ability to multi-task and work well in a fast-paced, team-oriented environment.