Front Desk Supervisor

ccmcnet; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness program

Paid time off

Job summary

CCMC in Phoenix, Arizona is seeking a Front Desk Supervisor to ensure high-level administrative support and exceptional service for our community. The ideal candidate will possess a keen sense of organization and the ability to lead a team effectively while exhibiting a strong customer service ethos.

Responsibilities include training staff, managing schedules, and utilizing software to assist residents. A comprehensive benefits package, including a 401k plan and wellness programs, will be offered.

Qualifications

• Experience with HOA operations preferred.
• Proven ability to manage customer relations effectively.
• Flexibility to attend community events.

Responsibilities

• Train staff for superior customer service.
• Coordinate front desk staff schedules.
• Maintain registration software and assist residents.

Skills

Customer service

Organizational skills

Attention to detail

Problem-solving

Communication skills

Tools

MS Office

Job description

Are you an organizational powerhouse? Are you looking for a company where lead a team to success!

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Front Desk Supervisor is the glue that holds it all together! The Front Desk Supervisor serves our community with administrative duties and provide above and beyond service that promotes CCMC’s core values.

What you’ll accomplish:

• Train staff to provide superior customer service while greeting members and guests, monitoring entry of facility, answering telephones, taking messages, directing calls and providing general information
• Train front desk staff on correct registration processes, room reservations, basic community information regarding hours, facility information, services and programs
• Report any accidents, unsafe conditions or problems to the appropriate staff member
• Enforce policies and procedures
• Handle cash transactions
• Work with front desk staff to coordinate staff schedules on a monthly basis
• Maintain the registration software data base, troubleshoot, register residents for events, serve as resource to front desk staff
• Additional duties or job functions may be required as deemed necessary
• Ability to work nights, weekends and holidays
• Approve time cards for front desk staff

What we’re looking for:

• Experience with HOA operations preferred
• A dynamic individual with a strong sense of organization, attention to detail, and problem-solving skills
• Outgoing with a professional personality
• Must work well independently and within a group
• Excellent people skills, with a commitment to customer service
• Flexibility to attend community events and meetings as needed
• Ability to communicate effectively orally and in writing
• Computer skills that include a strong working knowledge of MS Office programs
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!