Front Desk Associate FT

ccmcnet; Cypress (TX); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical benefits

Wellness program

Flexible Spending Accounts

Company 401k matching

Paid time off

Parental leave

Education assistance

Employee Assistance Program

Disability and pet insurance

Supportive team

Job summary

CCMC is a community management company focused on master-planned communities. Front Desk Associates act as ambassadors of first impressions, handling administrative duties and delivering above-and-beyond service aligned with CCMC's core values: Integrity, Respect, Service and Community.

The role involves welcoming guests, managing front desk operations, registering residents for events, handling payments, and supporting the Membership Coordinator with various tasks.

Qualifications

• 6+ months of customer service experience and basic cash handling experience.
• Professional and organized with strong attention to detail and problem-solving skills.
• Outgoing with a professional demeanor and ability to work independently and in a team.
• Excellent people skills and commitment to customer service.
• Effective written and oral communication; proficient with MS Office.

Responsibilities

• Manage front desk operations.
• Greet guests, answer phones, and direct calls.
• Open and close the Community Center as needed.
• Check in members and guests for events and facility use.
• Register residents for events and collect payments.
• Assist the Membership Coordinator with various administrative tasks.
• Enforce CCMC policies and keep the front desk tidy.

Skills

Customer service

Cash handling

MS Office

Communication

Organization

Problem solving

Independent worker

Team collaboration

Written communication

Verbal communication

Tools

MS Office

Job description

Are you a customer service aficionado who loves helping people? Are you looking for a company where you can learn and grow?

We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with administrative duties and provide above and beyond service that promotes CCMC's core values.

What you'll accomplish:

• Managing front desk operations
• Greeting and assisting guests, answering phones, and directing calls
• Opening and closing the Community Center as shift requires
• Checking in members and guests to ensure planned use of the facilities
• Registering residents for special events and collecting payment
• Assisting the Membership Coordinator with an array of administrative duties
• Enforcing policies and procedures
• Maintaining a clean and inviting front desk environment

What we're looking for:

• At least 6 months of customer service experience with basic cash handling skills
• A dynamic, professional individual with a strong sense of organization, attention to detail, and problem solving skills
• Outgoing with a professional personality
• Must work well independently and within a group
• Excellent people skills, with a commitment to customer service
• Ability to communicate effectively orally and in writing
• Computer skills that include a strong working knowledge of MS Office programs
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!