Front Desk Associate

ccmcnet; Aubrey (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness program

401k contributions

Paid time off

Job summary

CCMC is seeking a Front Desk Associate to be the friendly first point of contact at the Community Center. You will handle administrative duties, greeting guests, answering phones, and supporting event check-in with professional service and a positive attitude.

This role requires basic cash handling, strong organization, and the ability to work independently or with a team to uphold CCMC standards. A caring, service-oriented mindset is essential in our resident-centric community.

Qualifications

• 6+ months of customer service experience with basic cash handling.
• Strong organizational skills and attention to detail.
• Professional, outgoing personality with good written and spoken communication.

Responsibilities

• Manage front desk operations and greet guests.
• Answer phones, direct calls, and assist members and visitors.
• Open and close the Community Center as needed.
• Check in residents for events and collect payments.
• Assist the Membership Coordinator with administrative duties.
• Enforce CCMC policies and maintain a welcoming front desk.

Skills

Customer service

Organizational skills

Effective communication

Cash handling

Teamwork & independence

Tools

MS Office

Job description

Are you a customer service aficionado who loves helping people? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This vibrant master-planned community offers residents a lifestyle centered around exceptional amenities, including parks, ponds, recreational facilities, and year-round community events. Managed by an active homeowners association, the community is dedicated to preserving neighborhood beauty, protecting property values, and fostering a welcoming environment through architectural standards, maintenance, and resident engagement. With an onsite management team and a variety of social activities, neighbors are encouraged to connect and enjoy an active, family-friendly community.

Our Front Desk Associates are the Ambassadors of First Impressions. They serve our community with administrative duties and provide above and beyond service that promotes CCMC’s core values.

What you’ll accomplish:

• Managing front desk operations
• Greeting and assisting guests, answering phones, and directing calls
• Opening and closing the Community Center as shift requires
• Checking in members and guests to ensure planned use of the facilities
• Registering residents for special events and collecting payment
• Assisting the Membership Coordinator with an array of administrative duties
• Enforcing policies and procedures
• Maintaining a clean and inviting front desk environment

What we’re looking for:

• At least 6 months of customer service experience with basic cash handling skills
• A dynamic, professional individual with a strong sense of organization, attention to detail, and problem solving skills
• Outgoing with a professional personality
• Must work well independently and within a group
• Excellent people skills, with a commitment to customer service
• Ability to communicate effectively orally and in writing
• Computer skills that include a strong working knowledge of MS Office programs
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!