Front Desk Supervisor

CoolWorks.com - Jobs in Great Places; Wickenburg (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places in Arizona is seeking a Front Office Supervisor to lead the hotel front desk team, ensuring smooth operations and exceptional guest service. You will oversee billing processes, respond to guest inquiries, and coordinate with other departments to maintain service excellence.

This role requires flexibility for nights, weekends and holidays, a professional demeanor, and a commitment to quality hospitality.

Qualifications

• Degree or diploma in hospitality management or hotel related field.
• Flexible scheduling including nights, weekends and holidays as needed.

Responsibilities

• Supervise front desk operations to maintain high service levels.
• Provide outstanding customer care and professional guest interactions.
• Answer inquiries about reservations, hotel information and guest concerns.
• Lead daily shift processes and ensure adherence to standard operating procedures.
• Train and coach front desk staff; resolve issues and guide team members.
• Collaborate with housekeeping, reservations and other departments to ensure smooth operations.
• Verify billing instructions and ensure accurate guest statements and vouchers.
• Manage cash transactions at the front desk and uphold hotel bank policies.
• Keep the front office log updated and action items promptly.
• Cover duties in the absence of the Duty Manager/Front Office Manager.
• Model professionalism and continuously inspire the front office team.

Skills

Customer service

Leadership

Communication

Cash handling

Staff coaching

Education

Degree or diploma in hospitality management

Job description

Primarily supervises front office team members to ensure efficient operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information an services. You will also ensure hotel charges are processed diligently to guest's statements, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

Job Responsibilities/Duties:

• Ensure outstanding customer care at all times.

• Maintains a friendly, cheerful and courteous demeanor at all times.

• Responds to telephone and in person inquiries regarding reservations, hotel information and guest concerns.

• Supervise daily shift process ensuring all team members adhere to standard operating procedures.

• Train, direct the work of, resolve issues/problem and coach and counsel front desk team members to ensure a quality operation.

• Build a strong relationship and liaise with all other departments especially housekeeping, reservations etc.

• Cross check all billing instructions are correctly u dated.

• Controls cash transactions at the front desk and maintains complete responsibility for cash bank as specified by hotel bank policy.

• Supervise operations of the front desk to ensure an optimal service level of service and hospitality provided to the guests.

• Ensure front office log book is always updated and actioned upon.

• Takes responsibility in the absence of the Duty manager/Front office manager.

• As a supervisor you will be a role model, sharing our expertise and continually inspiring the front office team.

Basic Qualifications & Skills

• Degree or diploma in hospitality management or hotel related field.

• Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed

Desired Qualifications & Traits

• 2 to 3 years work experience as front office associate/Front office cashier at a hotel.

Physical Requirements

• Able to stand for long periods of time