Front Desk Supervisor - Flexible Shifts & Guest Experience

Westmont Group; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Job summary

The DoubleTree by Hilton Omaha Downtown is seeking a Front Desk Supervisor to oversee front desk operations and guest services. You will manage check‑in/check‑out, guest inquiries, and staff training in a fast-paced hotel environment.

Flexibility to work weekends and holidays is required. This full-time, hourly role is based in Omaha, NE and offers opportunities to contribute to guest satisfaction and team development.

Qualifications

• Two years combined front desk and supervisory experience.
• Hospitality or hotel experience preferred.
• Must be flexible to work weekends and holidays.

Responsibilities

• Greet guests warmly and provide accurate information about services.
• Process check-in/out using computer systems and issue room keys.
• Handle third-party billing and group arrivals.
• Train new agents in daily duties, including cash handling and PMS usage.
• Monitor attendance and enforce company policies.
• Support Front Desk team to ensure a high-quality work environment.
• Perform additional duties as needed by management.

Skills

Front desk experience

Supervisory experience

Customer service

Tools

CRM Toolbox

Job description

The DoubleTree by Hilton Omaha Downtown is seeking a Front Desk Supervisor to oversee front desk operations and guest services. You will manage check‑in/check‑out, guest inquiries, and staff training in a fast-paced hotel environment.

Flexibility to work weekends and holidays is required. This full-time, hourly role is based in Omaha, NE and offers opportunities to contribute to guest satisfaction and team development.