Front Desk Supervisor

Remington Hospitality; Omaha (NE); On-site; USD 42,000 - 64,000; Full time

Job summary

Remington Hospitality in Omaha seeks a Front Office Supervisor to oversee daily front desk operations, guest services, and staffing, including interviewing, hiring, training and scheduling of front desk agents and PBX operators. You will ensure high standards of guest service and smooth front desk workflows.

You will manage MICROS system transactions, check AM/PM discrepancy reports, and coordinate with Housekeeping and Engineering to handle room needs and guest requests promptly.

Qualifications

• Experience interviewing, hiring, supervising, training and scheduling front office staff.
• Proficient in operating the MICROS system for daily front office transactions.
• Coordinate with Housekeeping and Engineering to handle guest requests and room needs.
• Greet guests and manage check-in/check-out professionally.

Responsibilities

• Ensure proper staffing levels of front office associates.
• Understand and perform Front Office roles as needed.
• Communicate with Housekeeping and Engineering about rooms and requests.
• Check AM/PM discrepancy reports.
• Assist guests with inquiries and check them in/out.

Skills

Staff scheduling

Front desk operations

MICROS system

Guest service

Supervising staff

Interviews & hiring

Tools

MICROS System

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.