Front Desk Supervisor - Hilton Westshore

Remington Hospitality; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Remington Hospitality is seeking a Front Office Supervisor to oversee staffing, training, and scheduling for the hotel’s front desk team.

You will ensure smooth operations, supervise PBX and bell staff, and coordinate with Housekeeping and Engineering to meet guest requests and maintenance needs.

Responsibilities include performing front desk duties when needed, managing MICROS transactions, and providing warm, professional guest service during check-in and check-out.

Qualifications

• Experience managing front office staff in a hotel environment.
• Ability to interview, hire, supervise, train and schedule front desk staff.
• Knowledge of MICROS front desk operations and daily transactions.
• Strong communication with Housekeeping and Engineering for guest needs.
• Greet guests and handle check-in/check-out professionally.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Staff management

Interviewing

Training

Scheduling

Customer service

Tools

MICROS system

Job description

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.