Front Desk Supervisor

White Lodging Services, Inc.; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor to ensure exceptional guest experiences and manage daily operations. In this dynamic role, you will oversee the Front Desk team, ensuring all service standards are met while creating a welcoming environment for guests. The company values personal growth and offers a range of benefits, including medical insurance from day one, paid parental leave, and leadership development opportunities. If you have a passion for hospitality and a positive attitude, this role is a perfect fit for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

Vacation/Paid Time Off

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Tuition reimbursement

Discounts on hotel rooms and dining

Qualifications

• Ability to deliver exceptional guest experiences and supervise staff.
• Experience in hospitality is preferred but not required.

Responsibilities

• Ensure exceptional guest experiences and oversee daily operations.
• Supervise Front Desk staff and uphold brand standards.

Skills

Outgoing personality

Positive attitude

Adaptability

Hospitality experience

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

What You’ll Do

The Front Desk Supervisor ensures exceptional guest experiences while overseeing daily operations at the Front Desk. Key responsibilities include:

• Delivering the highest quality of service to guests, anticipating and exceeding their expectations.
• Running the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
• Supervising Front Desk staff and ensuring adherence to brand standards.
• Overseeing the department in the absence of the Department Manager.
• Performing hourly tasks and operating equipment as needed, while assisting with new associate training and cross-training.
• Handling additional responsibilities as assigned to maintain smooth operations.

What You’ll Bring

• An outgoing personality and positive attitude.
• Adaptability and the ability to work in a fast-paced environment.
• Hospitality experience preferred but not required.

What You Can Look Forward To

• Medical, Dental, and Vision Insurance starting Day 1
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and travel/entertainment experiences
• Multiple hotels in each market for more career opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2540