Front Desk Supervisor

The Pfister Hotel; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in downtown Milwaukee is seeking a dynamic front desk supervisor who thrives on delivering exceptional guest experiences. This role involves overseeing front desk operations, managing guest interactions, and ensuring seamless check-ins and check-outs. With a focus on gracious service and impeccable style, you will contribute to the hotel's iconic legacy while enjoying a range of benefits, including meal discounts and career growth opportunities. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Free meals every shift

Room discounts

Discounts at cafes and restaurants

Discounted parking rates

Two for one movie coupons

Career growth opportunities

Annual wage increases

Medical, dental, and vision insurance

Recognition programs

Unlimited employee referral bonus

Qualifications

• Minimum 2 years of front desk experience required.
• Strong hospitality experience preferred.

Responsibilities

• Supervises front desk staff and manages guest check-ins and check-outs.
• Handles guest inquiries and resolves complaints effectively.

Skills

Communication Skills

Problem Solving

Supervisory Skills

Organizational Skills

Multi-tasking

Education

High School Diploma

Hospitality Management Degree

Job description

Are you a people person? You are likely to be the first point of contact for our guests, so put a smile on your face and know your facts. Our guests will come in with a lot of questions, ranging from room amenities to the Milwaukee hot spots. It is essential that you have the ability and insight to assist them. You will help the front desk team to sell the most rooms possible and make sure guests are having a great time.

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for outstanding people like you to be a part of our team and continue its iconic legacy.

ESSENTIAL FUNCTIONS:

Supervises front desk staff, reservations, and bell staff as needed.

• Insures all daily functions from checklist are completed.
• Greets guests and check them in and out.
• Answers phones
• Performs manual and computer posting of transactions.
• Handles money, credit cards, and checks.
• Issues mail and messages to guests.
• Deals with guest complaint dissatisfaction.
• Takes reservations.
• Provides directions and answers guest questions.
• Enters wake-up calls.
• Delivers items to rooms.
• Assists in training all new hires.
• Loads paper/toner into machines.
• Performs additional duties or projects as assigned by Front Office Manager.

POSITION REQUIREMENTS:

• Minimum 2 years previous front desk experience required.
• Hospitality/Hotel experience strongly preferred.
• Good communication and math skills.
• Problem solving abilities.
• Supervisory and organizational skills.
• Ability to walk/stand for long periods of time.
• Ability to multi-task.
• Meet deadlines for assignments and projects.

BENEFITS:

Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
• Discounted parking rates
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Annual wage increases
• Holiday, jury duty and bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs
• Unlimited employee referral bonus

The Pfister Hotel is an Equal Opportunity Employer

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