Front Desk Supervisor

The Marcus Corporation; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated front desk associate to provide exceptional guest experiences at a premier luxury hotel in downtown Milwaukee. In this dynamic role, you will be the first point of contact for guests, ensuring their needs are met and their stay is memorable. With a focus on gracious service and attention to detail, you will supervise front desk operations, assist with reservations, and handle guest inquiries. Join a team that values your contributions and offers numerous benefits, including meal discounts, career growth opportunities, and comprehensive health insurance.

Benefits

Free meals every shift

Room discounts at properties

Discounts at cafes and restaurants

Discounted parking rates

Two for one movie theater coupons

Paid vacation days

Annual wage increases

Medical, dental, and vision insurance

Company-paid life insurance

Unlimited employee referral bonuses

Qualifications

• Minimum 2 years of front desk experience required.
• Strong hospitality/hotel experience preferred.
• Ability to multi-task and meet deadlines.

Responsibilities

• Supervise front desk staff and ensure daily functions are completed.
• Greet guests, check them in and out, and address complaints.
• Assist in training new hires and perform additional duties as assigned.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Mathematical Skills

Typing Skills

Job description

Are you a people person?

You are likely to be the first point of contact for our guests, so put a smile on your face and know your facts. Our guests will come in with a lot of questions, ranging from room amenities to the Milwaukee hot spots. It is essential that you have the ability and insight to assist them. You will help the front desk team to sell the most rooms possible and make sure guests are having a great time.

Do you strive to set yourself apart by your gracious service and impeccable style?

Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for outstanding people like you to be a part of our team and continue its iconic legacy.

ESSENTIAL FUNCTIONS:

• Supervise front desk staff, reservations, and bell staff as needed.
• Ensure all daily functions from checklists are completed.
• Greet guests and check them in and out.
• Answer phones and perform manual and computer posting of transactions.
• Handle money, credit cards, and checks.
• Issue mail and messages to guests.
• Address guest complaints and dissatisfaction.
• Take reservations.
• Provide directions and answer guest questions.
• Enter wake-up calls and deliver items to rooms.
• Assist in training all new hires.
• Load paper/toner into machines.
• Perform additional duties or projects as assigned by the Front Office Manager.

POSITION REQUIREMENTS:

• Minimum 2 years of previous front desk experience required.
• Hospitality/Hotel experience strongly preferred.
• Good communication and math skills.
• Accurate typing skills.
• Problem-solving abilities.
• Strong compute aptitude.
• Supervisory and organizational skills.
• Ability to walk/stand for long periods.
• Ability to multi-task and meet deadlines for assignments and projects.

BENEFITS:

As a Marcus Hotels & Resorts associate, you will receive amazing benefits including:

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties and Historic Hotels of America properties
• Discounts at cafes, bars, restaurants, lounges, and deals on golfing, skiing, and spa services
• Discounted parking rates
• “Two for one” movie theater coupons at Marcus Theatres
• Opportunities to grow your career and transfer between properties while maintaining your service with the company
• Paid vacation days
• Annual wage increases
• Holiday, jury duty, and bereavement pay
• Medical, dental, and vision insurance, company-paid life insurance, employee assistance program, and additional retirement benefits
• Recognition programs
• Unlimited employee referral bonuses

The Pfister Hotel is an Equal Opportunity Employer.