Front Office Manager

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Boyd Gaming Corporation seeks a front office and hotel operations supervisor to oversee occupancy and the efficient operation of front desk, bell desk, housekeeping and call center. You will manage departments, hire and train staff, and ensure service quality while aligning with company policies and regulatory controls in Pennsylvania.

You will maintain par levels, coordinate events, handle guest concerns, and participate in budgeting and cost control, ensuring compliance with Gaming Board rules

Qualifications

• Minimum 3 years supervisory experience and 5 years hotel experience.
• Familiar with LMS, ATI, Rainmaker and Microsoft Office.
• Knowledge of hotel key systems and related property management features.

Responsibilities

• Oversee hotel occupancy and promote efficient operation of front desk, bell desk, housekeeping and call center.
• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with company policies, procedures and Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services per comp matrix.
• Develop operating budgets and meet established goals.
• Review and approve OTA invoices.
• Other duties as assigned by management.

Skills

Supervisory experience

Hotel operations knowledge

Customer service

Tools

LMS

ATI

Rainmaker

Microsoft Office

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests.

Job Duties

• Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue.
• Hire, supervise, train, evaluate work performance, and administer discipline for team members.
• Maintain knowledge of industry practices, hotel markets and statistical data.
• Possess knowledge of room rates, types and availability.
• Maintain and ensure proper par levels of supplies and equipment.
• Coordinate special events and promotions with other departments.
• Resolve customer complaints or disputes.
• Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board.
• Responsible for property public area cleanliness and sanitation.
• Authorized to extend complimentary services in accordance with the approved comp matrix.
• Develop operating budgets and meet established goals.
• Review and approve all OTA invoices.
• Other duties as assigned by management.
• May assist in assigning and inspecting cleanliness on the casino floor.

Qualifications

• Thorough understanding of hotel computer system.
• Minimum 3 years supervisory experience and 5 years hotel experience
• Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications.
• Knowledge of hotel key system
• Must be able to work in smoke filled environments.
• Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.