Front Desk Supervisor

Excel Hotel Group; Huntington Beach (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Competitive salary

Job summary

Excel Hotel Group seeks a Front Desk lead to ensure efficient operation of the Front Desk and guide staff to meet goals, driving guest satisfaction through training and performance management.

The role oversees scheduling, coaching, and ensuring compliance with hotel standards, while maintaining strong cross-department communication and quick, courteous problem resolution.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheet software and a hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying information to relevant departments.

Skills

Customer service

Guest relations

Communication

Tools

Hotel management system

Email

Word processing

Spreadsheet software

Job description

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Competitive salary

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.