Front Desk Agent

Excel Hotel Group; El Cajon (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

401(k) matching

Medical insurance

Dental insurance

Life insurance

Paid time off

Travel discount program

Job summary

Excel Hotel Group is seeking a Front Desk Agent to greet guests, check them in and out quickly and courteously using the property management system. You will process payments in line with hotel policies and provide information and guest service to visitors of the hotel.

Responsibilities include welcoming guests, issuing keys, upselling rooms when appropriate, handling cash and card transactions, safeguarding deposits, and communicating guest requests to management to ensure total satisfaction.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing, and spreadsheets.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Upsells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Complete other tasks requested by your immediate supervisor/ Manager

Skills

Customer service

Stand for 8 hours

Communication skills

Multitasking

Tools

Email

Word processing

Spreadsheet

Hotel management system

Job description

Benefits

• Opportunity for advancement
• 401(k)
• 401(k) matching

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Complete other tasks requested by your immediate supervisor/ Manager

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.