Front Desk Supervisor

Excel Hotel Group; El Cajon (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Excellent benefits: medical, dental, 4

Travel discount program

Opportunities for growth

Job summary

Excel Hotel Group in California seeks a Front Desk Supervisor to oversee daily operations, guide staff, and ensure guest satisfaction. You will train, evaluate performance, and ensure service standards are met across shifts.

The role requires coordinating with other departments, maintaining accurate room status, and promptly resolving guest concerns to uphold brand quality.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
• Cover other tasks as requested by Management.

Skills

Customer service

Guest relations

Tools

Hotel management system

Microsoft Office

Job description

Overview

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.


• Schedules, coordinates, directs and delegates work to Front Desk department associates.


• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.


• Trains new employees on compliance with company, hotel, and brand standards.


• Makes recommendations for disciplinary action of employees as appropriate.


• Maintains good working relationships and communications with all departments.


• Verifies accurate room status information is maintained and properly communicated according to the procedures established.


• Resolves guest complaints quickly, efficiently and courteously.


• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.


• Cover other tasks as requested by Management.

Qualifications

• 1-2 years customer service experience.


• Ability to stand for 8 hours


• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates


• We offer an excellent travel discount program.


• Opportunity to grow, we promote from within