Front Office Manager

Excel Hotel Group; San Diego (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, dental, life insurance

PTO

401(k) with company match

Travel discount program

Opportunities for promotion

Job summary

Excel Hotel Group in San Diego seeks a Front Desk Manager to ensure efficient operations and total guest satisfaction. The role involves guiding and training staff while addressing guest needs and managing room status.

Ideal candidates should have customer service experience and basic computer skills, with the ability to stand for extended periods. A robust benefits package is offered, including medical insurance, PTO, and a 401(k) plan.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, providing coaching and conducting performance reviews.
• Trains new employees on compliance with standards.
• Resolves guest complaints quickly and courteously.
• Maintains room status information.
• Updates group information and communicates with relevant departments.

Skills

Customer service experience

Basic computer skills

Ability to stand for long periods

Job description

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits

• Medical, dental, life insurance.
• PTO.
• 401(k) with company match for full-time associates.
• Excellent travel discount program.
• Opportunity to grow, promotion from within.

Compensation: $24.00 - $26.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.