Hampton Inn & Suites Midtown Atlanta - Front Desk Supervisor

Aimbridge Hospitality; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor for their Hampton Inn & Suites in Midtown Atlanta. This role involves assisting in managing front desk operations, ensuring exceptional guest service, and maximizing revenue. Ideal candidates will have supervisory experience and strong problem-solving skills. The position offers full-time employment with benefits including medical insurance and a 401(k) plan.

Benefits

Medical, Dental, and Vision Insurance

Short and Long-term Disability Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Daily Pay Option

Qualifications

• 2 to 3 years of experience in a hotel or related field.
• Previous supervisory experience preferred.

Responsibilities

• Provide friendly, service-oriented interactions with guests.
• Manage guest reservations and communication logs.
• Oversee check-in/check-out procedures and billing.

Skills

Communication

Problem Solving

Stress Management

Education

High School Diploma

College Coursework

Job description

Hampton Inn & Suites Midtown Atlanta - Front Desk Supervisor

Join to apply for the Hampton Inn & Suites Midtown Atlanta - Front Desk Supervisor role at Aimbridge Hospitality

Overview

The Front Desk Supervisor assists the Front Desk Manager and/or General Manager in providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. The role also involves maximizing room revenue and occupancy.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field; High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory experience preferred.
• Valid driver’s license for the applicable state.
• Strong communication, problem-solving, and stress management skills.
• Ability to handle guest objections and disputes professionally.
• Proactive, with the ability to anticipate needs and maintain composure under pressure.
• Effective in problem-solving and data interpretation.

Responsibilities

• Provide friendly, service-oriented interactions with guests and staff.
• Maintain attendance and appearance standards.
• Ensure compliance with hotel policies and safety regulations.
• Manage guest reservations, VIP requests, and communication logs.
• Operate and troubleshoot front desk systems and communication devices.
• Assist in training staff and supervising daily front desk operations.
• Oversee check-in/check-out procedures, room assignments, and billing.
• Ensure all duties on shift checklists are completed timely.
• Maintain high standards of guest service and team communication.
• Support revenue maximization through room merchandising.
• Participate in departmental meetings and staff development.

Benefits

Eligible full-time employees after initial period receive benefits including:

• Medical, Dental, and Vision insurance
• Short and Long-term disability insurance
• Paid Time Off and Employee Assistance Program
• 401(k) retirement plan
• Daily Pay option available

Property Location

Located near Arts Center Transit Station, with easy access to downtown Atlanta, Hartsfield-Jackson Airport, and local attractions like the Georgia Institute of Technology, Fox Theatre, and Piedmont Park. Amenities include free breakfast, WiFi, and a rooftop bar.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality