Front Desk Agent

Hilton Boca Raton Suites; Boca Raton (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Vacation, Sick and Holiday Pay

401(k) with company match of 4%

Medical, Dental, Vision and Life Insurance

Short and Long Term Disability

Voluntary Critical Illness and Accident Insurance

Employee Travel Discounts

Free Uniforms and Safety Shoes

Job summary

Hilton Boca Raton Suites is inviting applications for the Front Desk Agent position. This role focuses on creating memorable experiences for guests through excellent customer service, starting from reservations until departure.

Responsibilities include greeting guests, managing check-ins and check-outs, resolving questions and complaints, and promoting hotel services. Ideal candidates will have at least 1 year of experience in customer service and must be flexible with scheduling. Benefits include medical insurance, a 401(k) with company match, and travel discounts.

Qualifications

• 1 year experience in Customer Service or Hospitality Industry.
• Excellent customer service and computer skills.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Welcome and register guests, providing information as needed.
• Check out departing guests according to hotel procedures.
• Resolve guest questions and complaints in a timely manner.
• Promote hotel rooms and seasonal promotions.

Skills

Customer Service

Multi-Tasking

Problem Solving

Time-Management

Detail Oriented

ONQ

Education

High School

Job description

Description

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Responsibilities

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints.
• Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
• Deliver and maintain Hilton's Brand Standards.

Job Requirements

• Applicants must possess excellent customer service and computer skills.
• Applicants must be able to work a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays.
• Ideal candidate has previous OnQ and/or PEP hotel experience.

Benefits

• Vacation, Sick and Holiday Pay.
• 401(k) with company match of 4%.
• Medical, Dental, Vision and Life Insurance.
• Short and Long Term Disability.
• Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance.
• Hilton Team Member Travel Discounts.
• Free Uniforms, Safety Shoes and Team Member Parking.

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 561.852.4007 to let us know the nature of your request.

Qualifications

Customer Service or Hospitality Industry.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred).

Education

• High School (Required).

Skills

• Multi-Tasking (Some Knowledge).
• Problem Solving (Some Knowledge).
• Time-Management (Novice).
• Detail Oriented (Some Knowledge).
• ONQ (Some Knowledge).
• Customer Service (Some Knowledge).

Experience

• Required 1 year experience in Customer Service or Hospitality Industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.