Front Desk Supervisor

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Highly competitive wages

Benefits for associates & family

401K matching

Flexible scheduling

Discounts at Crescent properties

Complimentary parking & employee meals

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor to lead a dynamic team at Hilton Columbus Polaris in Columbus, OH. You will drive guest satisfaction, coach staff, and coordinate with other departments to ensure seamless service.

You will manage shifts, handle guest concerns with a service recovery mindset, and uphold brand standards while supporting a collaborative work environment.

Qualifications

• Must have at least 2 years experience in a customer service role, preferably in a hotel environment.
• Hilton OnQ certification is a plus.

Responsibilities

• Act as front desk supervisor, champion of empowerment and guest satisfaction.
• Build morale with your team and engage them with service recovery using Hilton's methods to make it right every time.
• Be a liaison between the front desk and other departments.

Skills

Customer service

Education

Hilton OnQ certification

Job description

Hilton Columbus Polaris
8700 Lyra Dr
Columbus, OH 43240, USA

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our outstanding Front Desk team!

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Complimentary parking/ employee meals provided

Here is what you will be doing each day:

As our front desk supervisor, you will be a champion of empowerment and guest satisfaction at our AAA Four Diamond accredited property. You will build morale with your team and engage them with service recovery using Hilton's methods to make it right every time. You will be a liaison between the front desk and other departments.

Does this sound like you?

You provide outstanding customer service interactions and it's engrained in who you are. You are excited at the idea of working alongside a team to achieve top notch service and you don't shy away from guest concerns. You have a keen eye for detail, and understand the importance of guest experience from check-in until check-out. You feel comfortable addressing conflicts when they arise and making it right for our guests every time. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

Why Crescent?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Behaviors

Preferred

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Experience

Required

2 years:

Must have at least 2 years experience in a customer service role, preferably in a hotel environment. Hilton OnQ certification is a plus!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.