Front Desk Agent

Stanford Hotels Corporation; Boca Raton (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Vacation, Sick and Holiday Pay

401(k) with company match

Medical, Dental, Vision and Life Ins.

Short and Long Term Disability

Voluntary Critical Illness Insurance

Voluntary Hospital Insurance

Voluntary Accident Insurance

Hilton Team Member Travel Discounts

Free Uniforms, Safety Shoes and Team/M

Job summary

Hilton Boca Raton Suites is seeking a Front Desk Agent to warmly welcome guests, register them efficiently, and assist with requests from check-in to check-out.

The role requires strong customer service, computer skills, and flexibility to work AM/PM shifts including weekends and holidays. Prior OnQ/PEP experience is a plus, with benefits including healthcare and travel discounts.

Qualifications

• Excellent customer service and computer skills.
• Flexible schedule including weekends and holidays.
• OnQ experience preferred.

Responsibilities

• Welcome and register guests expeditiously and provide information as needed.
• Verify rate and departure date; complete registration per hotel procedures.
• Check departing guests out and resolve guest questions promptly.
• Promote rooms and seasonal promotions; deliver Hilton Brand Standards.

Skills

Customer Service

Multi-Tasking

Problem Solving

Time-Management

Detail Oriented

Education

High School or better

Tools

ONQ

Job description

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.

Job Description

Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

• Check departing guest out of the the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints
• Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
• Deliver and maintain Hilton's Brand Standards.

Job Requirements

• Applicants must possess excellent customer service and computer skills
• Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
• Ideal candidate has previous OnQ and/or PEP hotel experience

• Vacation, Sick and Holiday Pay
• 401(k) with company match of 4%
• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
• Hilton Team Member Travel Discounts
• Free Uniforms, Safety Shoes and Team Member Parking

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 561.852.4007to let us know the nature of your request.

Qualifications

Skills

Required

Customer Service Some Knowledge

Preferred

Multi-Tasking Some Knowledge

Problem Solving Some Knowledge

Time-Management Novice

Detail Oriented Some Knowledge

ONQ Some Knowledge

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Education

Required

High School or better.

Experience

Required

1-2 years: Customer Service or Hospitality Industry

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.