Front Desk Staff Member - Bilingual English / Korean

GEORGIA NEURODIAGNOSTIC & TREATMENT CENTER LLC.; Duluth (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

GEORGIA NEURODIAGNOSTIC & TREATMENT CENTER LLC. is seeking a Neurology Clinic Front Desk Staff Member. This role involves managing patient check-ins and creating a welcoming experience for patients with neurological conditions.

The ideal candidate will possess excellent communication and organizational skills, be fluent in English and Korean, and have previous healthcare front desk experience. Position is fully on-site in Duluth, GA, with typical hours from 8:30 AM to 5:30 PM.

Qualifications

• Must speak English and Korean.
• Prior customer service or healthcare front desk experience preferred.
• Comfortable interacting with patients managing neurological conditions.

Responsibilities

• Greet patients and manage patient check-in.
• Schedule follow-up visits and support clinic scheduling.
• Collect co-pays and assist with insurance verification.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency with technology

Education

High school diploma or equivalent

Some college preferred

Tools

Electronic medical records systems

PC skills

Job description

The Neurology Clinic Front Desk Staff Member serves as the primary in-person contact for patients and caregivers in a neurology clinic. This role is responsible for creating a calm, welcoming, and well-organized experience for patients—many of whom may be managing complex or chronic neurological conditions.

This role helps create a smooth clinic flow by managing patient check-in and check-out, assisting with rooming, handling payments, and supporting daily clinic operations.

This is a fully on-site position in a neurology clinic. Remote or hybrid work is not available.

Key Responsibilities: Patient Flow & Front Desk Support

• Greet patients and caregivers and manage patient check-in
• Assist patients with required paperwork
• Fill in visit tickets and support visit documentation workflows
• Room patients as needed and communicate status to clinical staff
• Manage patient check-out and next‑step instructions

Scheduling & Systems

• Schedule follow-up visits and future appointments
• Support clinic scheduling needs throughout the day

Administrative Support

• Collect co‑pays and payments at time of visit
• Complete staff tasks, paperwork, and clinic administrative duties
• Assist with patient phone calls
• Assist with verifying insurance for patients
• Request, receive, fax, upload medical documentation
• On‑site neurology clinic
• Full‑time schedule; hours based on clinic needs but typical hours are from 8:30 or 9:00am until 5:30pm or 6pm
• Majority of work days based in Duluth, GA. May require 1-2 days of work per month in Riverdale, GA office.

What Makes You a Strong Fit for the Neurology Clinic Team

• Able to maintain compassion and professionalism in a fast‑paced clinic environment
• Excellent team player and communicator who listens carefully, explains information clearly, and collaborates effectively with clinical and administrative team members
• Detail‑oriented and reliable, with a strong sense of ownership over patient‑facing and operational tasks
• Proficient with technology and excited to use electronic medical records and clinic systems to support efficient, accurate care
• Flexible and adaptable, willing to adjust workflows to improve clinic flow and patient experience
• Motivated to learn and grow within a specialty neurology practice and contribute to continuous improvement

Required Qualifications

• Must speak English and Korean
• High school diploma or equivalent required; some college preferred
• Prior customer service or healthcare front desk experience preferred
• Comfortable interacting with patients managing neurological conditions
• Strong organizational and communication skills
• Proficient PC skills; experience with electronic medical record systems preferred
• High level of professionalism, integrity, and reliability

Preferred Qualifications

• Experience in a neurology or specialty clinic