Front Desk Staff

Dermatology Associates of Western Connecticut; Newtown (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Dermatology Associates of Western Connecticut is seeking a Front Desk Associate to join our team. You will be the first and last impression for patients, greeting them warmly, checking in, and guiding them through a high-volume day.

You will schedule appointments, verify insurance, collect co-pays, and keep electronic medical records up to date while coordinating with clinical staff. The role requires reliability, strong communication, and a detail-oriented mindset; travel to four locations may

Qualifications

• Prior experience in a medical office preferred.
• Strong communication and professional demeanor.
• Organized and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Comfortable with computers and EMR systems.
• Reliable and team-oriented.

Responsibilities

• Greet and check in patients efficiently and professionally.
• Schedule appointments and manage provider calendars.
• Verify insurance and collect co-pays and outstanding balances.
• Enter and update patient information in the EMR.
• Coordinate with clinical staff to keep the schedule on time.
• Assist with front desk and administrative tasks.
• Assist with the sale of skincare products.

Skills

Front desk

Customer service

Multitasking

Communication skills

Team-oriented

Tools

ModMed/EMA

Job description

Dermatology Associates of Western Connecticut is looking for a Front Desk Associate to join our team. We are looking for someone who understands that the front desk sets the tone for the entire patient experience. This role is central to how patients perceive our practice—from their first interaction to the moment they leave. In a high-volume environment, success requires a balance of warmth, efficiency, and attention to detail, ensuring every patient feels welcomed while the day runs smoothly.

Responsibilities:

• Greet and check in patients efficiently and professionally
• Schedule appointments and manage provider calendars
• Verify insurance and collect co-pays and outstanding balances
• Enter and update patient information in the electronic medical record
• Coordinate with clinical staff to keep the schedule running on time
• Assist with general front desk and administrative tasks
• Assist with the sale of skincare products

Qualifications:

• Prior experience in a medical office preferred
• Strong communication skills and a professional demeanor
• Organized and detail-oriented
• Ability to multitask in a fast-paced environment
• Comfortable using computers and electronic systems (ModMed/EMA experience is a plus)
• Reliable and team-oriented

Schedule:

• Full-time, including some Saturdays on a rotating basis
• Front desk staff may be asked to work at any of our four locations (Newtown, Southbury, New Milford, Ridgefield). Ability to travel and reliable transportation are required.
• Competitive pay
• Health, dental, vision, and life insurance