Front Desk Associate Dermatology Office

Aura Dermatology At Robbinsville Ll; Robbinsville Township (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Free food & snacks

Job summary

Aura Dermatology At Robbinsville Ll is looking for a Dermatology Front Desk Associate to be the first point of contact for patients. This role blends hospitality with efficient multi-tasking in medical administration, managing appointments, verifying insurance, and answering patient queries.

With a requirement for high school education and preferred medical front desk experience, the role demands excellent communication skills and proficiency in EHR systems.

Join a dynamic team with opportunities for growth and benefit from competitive salary and perks.

Qualifications

• Minimum of 1–2 years of medical front desk experience, preferably in dermatology.
• Valid driver’s license and reliable transportation necessary.

Responsibilities

• Greet patients and manage the check-in/check-out process.
• Coordinate appointment calendars, handling medical emergencies and cosmetic treatments.
• Verify insurance coverage and collect payments for services.

Skills

Strong understanding of medical terminology

Proficiency with Electronic Health Records (EHR)

Customer service skills

Education

High School Diploma or equivalent

Associate or Bachelor’s degree

Tools

Practice Management systems (e.g., EMA/ModMed)

Job description

Benefits

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary

The Dermatology Front Desk Associate serves as the first point of contact for patients. This role requires a blend of warm patient hospitality, efficient multi‑tasking, and accuracy in medical administration. You will manage scheduling for both medical dermatology and cosmetic procedures, verify specialized insurance coverages, and answer basic questions regarding clinical skincare products. [1, 2, 3, 4]

Key Responsibilities

• Patient Reception: Greet patients warmly, manage the check‑in/check‑out process, and maintain an organized, welcoming reception area. [1, 2, 3]
• Complex Scheduling: Coordinate high‑volume appointment calendars, strategically balancing medical emergencies, biopsies, surgeries (like Mohs), and cosmetic treatments. [1]
• Insurance Verification: Collect, scan, and verify health insurance cards. Ensure prior authorizations, referrals, and clear clinical notes are secured before the patient's visit. [1]
• Financial Collection: Collect co‑pays, deductibles, and out‑of‑pocket fees for cosmetic services (e.g., Botox, fillers, lasers) using the practice management software.
• Patient Intake: Assist patients with electronic intake forms, ensuring medical histories, allergy lists, and privacy notices are fully completed.
• Product Knowledge: Learn the practice's medical‑grade skincare retail lines to confidently answer basic patient questions and process retail sales.
• Communication Management: Filter high‑volume phone calls, routing clinical questions to the nursing/MA staff and managing the office voicemail and online appointment requests. [1]

Required Qualifications

• Travel Requirement: Must have a valid driver’s license, reliable personal transportation, and the flexibility to commute to at least two of our three regional offices (Robbinsville, Somerset, and Edison) as assigned.
• Education: High School Diploma or equivalent required (Associate or Bachelor’s degree preferred).
• Experience: Minimum of 1–2 years of medical front desk experience (prior experience in dermatology, plastic surgery, or a medical spa is highly preferred).
• Software: Proficiency with Electronic Health Records (EHR) and Practice Management systems (e.g., EMA/ModMed, eClinicalWorks, or Nextech).
• Skills: Strong understanding of medical terminology, health insurance structures (PPOs, HMOs, Medicare), and copay collections. [1, 2, 3, 4, 5]

Preferred Attributes

• Discretion: Strict adherence to HIPAA guidelines regarding sensitive patient health and cosmetic history.
• Poise Under Pressure: Ability to remain calm, professional, and efficient during peak clinic hours with waiting rooms full of patients.
• Detail‑Oriented: Exceptional accuracy in data entry, preventing costly insurance billing errors downstream.