Front Desk Staff

Shelby American, Inc.; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in community association management is seeking a Front Desk Associate in Miami Beach. The role involves greeting residents and guests, managing inquiries, and ensuring a welcoming environment. Candidates should possess excellent communication and interpersonal skills, with a high school diploma required. This position offers a comprehensive benefits package, including paid medical insurance and a 401(K) plan.

Benefits

Fully paid medical insurance option

Voluntary dental and vision insurance

401(K) Plan after 90 days

Paid time off

Qualifications

• Minimum 1 year in customer service in hospitality or similar.
• Bilingual is desirable.

Responsibilities

• Greet guests and manage inquiries at the front desk.
• Answer phone calls and assist residents with needs.
• Maintain a clean front desk area.

Skills

Interpersonal Skills

Time Management

Communication

Education

High School Diploma/GED

Job description

Description

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for the last 15+ years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Position Summary:

The Front Desk at our properties is the first point of contact for both residents and guests. We request you have the skills to communicate in both a friendly and professional manner. Your primary role will be greeting owners/tenants and guests, answering phone calls, handling association inquiries, and sorting and distributing mail.

Essential responsibilities:

• Answer the phone at the front desk to respond to current and prospective guests’ owners/tenants needs
• Greet guests and walk-ins with in a timely manner when they arrive at the front desk
• Contact Residents to obtain approval for access
• Receive and manage residents packages
• Ability to access and accurately input information using a computer system.
• Performs tasks assigned by management. (Excellent verbal, comprehension, listening and problem-solving skills).
• Maintain a clean and neat front desk area
• Work holidays and weekends if needed

Requirements

Hours: Must have flexible schedule

SKILLS, KNOWLEDGE & ABILITIES REQUIRED:

Education/Training/Certifications/Licenses:

• High school diploma/GED equivalent required
• Amazing interpersonal abilities
• Familiarity with the hospitality industry is a plus
• Willingness to maintain confidentiality
• Time management skills
• Must be able to sit/stand for long periods of time

Language requirements:

Bilingual is desirable

Experience/Knowledge/Skills:

• Requires a minimum of (1) year’s in customer service in the hospitality industry or similar.
• Excellent oral and written communication with interpersonal skills.
• Empathy and friendly phone manners required.
• Is able work with a computer hardware/software is a must.
• Have top of the line organizational skills and handle multitasks at once.

Who We Are:

At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.

Our Values:

We lead with the following values:

Relationship Oriented: We exceed expectations and build lasting relationships.

Teamwork: We collaborate and take collective ownership of our clients' needs.

Professionalism: We hold ourselves to a high standard and have a continued commitment to self-development.

Solutions oriented: We anticipate, adapt, and implement the right strategy and process.

Celebrate the Wins: Praise our Milestones | Highlight Achievements

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

- Fully paid medical insurance option for employee.

- Voluntary dental, vision, life insurance, and short-term disability

- 401(K) Plan after 90 days of employment

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.

Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.