Front Desk Associate

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to enhance patient experiences through exceptional service and efficient administrative support. This role involves managing calls, scheduling appointments, and ensuring accurate patient information. Join a dedicated team in a caring environment that values innovation and education in healthcare. The position offers comprehensive benefits and opportunities for professional growth within a leading healthcare institution in South Florida.

Benefits

Health Insurance

Life and Disability Coverage

Healthcare Spending Accounts

Retirement Plans

Paid Time Off

Pet Insurance

Tuition Reimbursement

Employee Assistance Programs

Wellness Programs

On-site Housing for Select Positions

Qualifications

• 1-3 years of healthcare experience preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Answer and categorize telephone calls promptly.
• Schedule appointments and manage patient information accurately.
• Handle administrative duties such as filing and billing.

Skills

Interpersonal Skills

Communication Skills

Bilingual (English/Spanish)

Microsoft Office Proficiency

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Join to apply for the Front Desk Associate role at Mount Sinai Medical Center

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Join to apply for the Front Desk Associate role at Mount Sinai Medical Center

(Patient Representative Outpatient)

Locations: Miami Beach, Aventura, Hialeah, Key Biscayne, Midtown

About Mount Sinai Medical Center: Since 1949, Mount Sinai has been committed to providing high-quality healthcare to its diverse community. We offer advanced medicine, technology, and comfort across 12 facilities in Miami-Dade and Monroe Counties, including our main campus with 674 beds. Our services include cancer care, emergency services, orthopedics, cardiovascular care, and more. As South Florida's largest private not-for-profit hospital, we are dedicated to training the next generation of healthcare professionals.

Our Culture: The Sinai Way emphasizes a caring environment fostered by over 4,000 dedicated employees. We focus on innovation, education, and research to deliver excellent healthcare. We invite healthcare professionals to join our community and contribute to clinical excellence.

Position Responsibilities:

1. Answer telephone calls promptly, identify and categorize calls, and forward them efficiently.
2. Demonstrate proper telephone etiquette, transfer calls, and place calls on hold with minimal hold times.
3. Schedule appointments accurately and follow practice policies.
4. Enter patient demographics and insurance information into the computer accurately.
5. Verify insurance details, collect referrals, and obtain necessary authorizations.
6. Ensure patient forms are filled out correctly and completely.
7. Notify the Office Secretary or Coordinator when supplies need reordering.
8. Copy patient records as requested by insurance or other physicians.
9. Handle daily receipts, journals, and deposits.
10. Prepare batches of superbills for physicians and submit them accurately for billing.
11. Perform administrative duties such as filing when needed.

Qualifications:

1. 1-3 years of healthcare experience preferred.
2. High School Diploma required.
3. Bilingual in English/Spanish preferred.
4. Strong interpersonal and communication skills.
5. Proficiency in Microsoft Office (Word, Outlook).

Benefits: We offer comprehensive benefits including health insurance, life and disability coverage, healthcare spending accounts, retirement plans, paid time off, pet insurance, tuition reimbursement, employee assistance, wellness programs, and on-site housing for select positions.

Employment Details:

• Seniority Level: Not Applicable
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitals and Healthcare