Front Desk Associate

UFC GYM - Whitestown, IN; Homestead (Allegheny County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness center is seeking a Front Desk Associate to deliver exceptional customer service and manage front desk operations. The role involves greeting members, handling inquiries, and ensuring a clean and welcoming environment. Ideal candidates will possess strong communication skills and a friendly demeanor, with a high school diploma and CPR certification.

Benefits

Employee discounts

Opportunity for advancement

Qualifications

• High school diploma or GED required.
• Current CPR/AED certification.
• Energetic with a friendly, outgoing personality.

Responsibilities

• Provide superior customer service to members and guests.
• Ensure proper member check-in procedures are followed.
• Maintain cleanliness of front desk and lobby.

Skills

Customer service focus

Interpersonal skills

Communication skills

Attention to detail

Outgoing personality

Education

High school diploma or GED

Current CPR/AED certification

Job description

Benefits:

• Employee discounts
• Opportunity for advancement

Full Time and Part Time

The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail
  
  

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification