Front Desk Associate

UFC Gym - Downtown Pittsburgh; Homestead (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness franchise is seeking a Front Desk Associate to deliver exceptional customer service at their Downtown Pittsburgh location. This role involves greeting members, managing inquiries, and ensuring the front desk operates smoothly. Ideal candidates are energetic, possess strong communication skills, and have a customer service focus. Full-time positions offer opportunities for advancement and employee discounts.

Benefits

Employee discounts

Opportunity for advancement

Qualifications

• Energetic with a friendly, outgoing personality.
• Ability to follow oral and written instructions.
• Attention to detail required.

Responsibilities

• Ensure guests and members are warmly greeted and assisted.
• Answer incoming calls professionally.
• Maintain the front desk and lobby cleanliness.

Skills

Customer service focus

Strong interpersonal skills

Multi-tasking skills

Education

High school diploma or GED

Current CPR/AED certification

Job description

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Full Time and Part Time

The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

Benefits:

• Employee discounts
• Opportunity for advancement

Essential Duties & Responsibilities:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Answers incoming calls professionally and efficiently
• Follows proper member check-in procedures
• Responds to member questions, requests, and concerns; escalates to management if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries, and group fitness reservations
• Reports or escalates unsafe conditions or emergencies immediately

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club meets or exceeds targets
• Calls past due members regarding late dues and down payments
• Coordinates with maintenance and janitorial staff to address issues promptly

Required Qualifications:

• Energetic with a friendly, outgoing personality and positive attitude
• Strong interpersonal and communication skills, including telephone etiquette
• Customer service focus, diplomacy, and professionalism
• Ability to follow oral and written instructions
• Multi-tasking skills with attention to detail

Minimum Certifications/Educational Level:

• High school diploma or GED
• Current CPR/AED certification

This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions are made by their management. Inquiries should be directed to the franchise location.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Wellness and Fitness Services