Front Desk - Springhill Suites

Remington Hospitality; Logan (UT); On-site; USD 17,000 - 21,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to warmly welcome guests and efficiently handle check-ins and check-outs at our Logan, UT property.

The role requires accurate posting of charges, solid knowledge of our Front Office system, and meticulous cash handling. You will review reservations, apply applicable rates, and manage same-day bookings with standard cancellation and relocation procedures.

Qualifications

• Experience in hotel front desk operations preferred.
• Excellent communication and guest service skills required.
• Ability to handle cash and payments accurately.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately to guest accounts.
• Maintain complete working knowledge of Front Office system and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Cash handling

Communication

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.