Front Desk Agent

Remington Hospitality; Jacksonville (FL); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to warmly greet guests and manage efficient check‑in and check‑out processes. The role includes assisting with pre-registration, blocking reservations, and handling charges accurately.

Candidates should be versed in front office procedures, know room rates and discounts, and manage same‑day reservations, cancellations, and relocations when needed.

Qualifications

• Greet and communicate cordially with guests; check them in and out promptly.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how to post all charges accurately and where to post them.
• Understand front office operations and daily transactions in the system (online or manual).
• Have working knowledge of reservations and procedures, including same-day reservations and cancellation/relocation procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out of the hotel.
• Post all charges accurately and know where to post them.
• Maintain working knowledge of Front Office systems and handling daily transactions.
• Manage cash handling including cash, checks and credit card information from guests.
• Review reservations with special requests and block rooms accordingly.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.