Front Desk & Welcome Experience Specialist

Avanti Sl; Flower Mound, Northern (TX, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Avanti Sl in Flower Mound, TX seeks a Director of First Impressions to greet guests and manage front desk responsibilities with enthusiasm. You will also support various office tasks, assist residents and vendors, and help ensure a safe, welcoming environment.

The role emphasizes professional appearance, strong communication, and ability to multitask in a busy reception area, with a schedule Monday–Friday, 1pm–7pm.

Qualifications

• Must present as professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills.
• Ability to work in team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Must be at least 18 years of age.
• Must be able to lift, carry, push and pull 50 pounds.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• Ability to work flexible schedules in 24-hour operation including weekends.

Responsibilities

• Answer the phone courteously with proper greetings, direct and transfer callers, and take and distribute accurate messages promptly.
• Greet visitors appropriately, direct visitors and ensure that visitors, residents, and vendors sign in/out properly.
• Observe and stop residents attempting to leave the community who should not be and redirect as necessary to assure best efforts are made to safeguard residents; report any safety issues to management immediately.
• Ensure that the reception area, lobby, and living room are vacuumed and trash is emptied. Ensure that lobby is kept free of clutter (newspapers, magazines, sales materials from other vendors, etc.). Dust desk and table tops keeping in an orderly fashion and clean windows. Check front porch to ensure that it is clean, free of trash, and presents well. Ensure that plants are watered on the front porch.
• Assist with activities conducted in the lobby in close proximity to phone and front door and leading of weekend/evening activities when less traffic occurs.
• Assist with general office tasks upon request.
• Retain resident room roster at front desk for safety reasons.
• Assist with other tasks and departments as needed.

Skills

Professional appearance

Interpersonal skills

Organizational skills

Time management

Multi-tasking

Team work

Microsoft Word

Microsoft Excel

Education

High School Diploma/GED

2+ years general office experience

Tools

Microsoft Word

Microsoft Excel

Job description

Avanti Sl in Flower Mound, TX seeks a Director of First Impressions to greet guests and manage front desk responsibilities with enthusiasm. You will also support various office tasks, assist residents and vendors, and help ensure a safe, welcoming environment.

The role emphasizes professional appearance, strong communication, and ability to multitask in a busy reception area, with a schedule Monday–Friday, 1pm–7pm.