Front Desk Specialist — Guest Services & Operations

Callaway Resort & Gardens; Pine Mountain (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Callaway Resort & Gardens is seeking a Guest Services Associate to manage check-ins and check-outs, assist guests with requests, and handle reservations with a friendly, service-oriented approach. The role requires strong communication and multitasking abilities in a hospitality setting.

Experience with Opera Cloud or similar PMS is preferred, with flexibility to work weekends and holidays. A High School Diploma or equivalent is required; some post-secondary education is an asset and supervisory

Qualifications

• Proven customer service skills and ability to communicate clearly.
• Ability to multitask and work under pressure in a fast-paced hotel setting.
• Strong team leadership and willingness to guide front desk staff when needed.

Responsibilities

• Assist with check-ins, check-outs and reservations.
• Monitor no-shows and cancellations.
• Greet guests and resolve requests and complaints.
• Prepare next day’s arrival packets and distribute reports.

Skills

Customer service

Communication

Multitasking

Team leadership

Education

High School Diploma or Equivalent

Tools

Opera Cloud

Word

Excel

Job description

Callaway Resort & Gardens is seeking a Guest Services Associate to manage check-ins and check-outs, assist guests with requests, and handle reservations with a friendly, service-oriented approach. The role requires strong communication and multitasking abilities in a hospitality setting.

Experience with Opera Cloud or similar PMS is preferred, with flexibility to work weekends and holidays. A High School Diploma or equivalent is required; some post-secondary education is an asset and supervisory