Guest Experience Specialist — Front Desk

Callaway Gardens Resort, Inc.; Georgia; On-site; USD 36,000 - 52,000; Full time

Job summary

Callaway Gardens Resort, Inc. is seeking a Front Desk professional to manage guest check-ins/outs, reservations, and daily front desk operations. The role requires strong guest service, computer skills, and the ability to work a flexible schedule including weekends and holidays.

Knowledge of Opera Cloud and experience in hospitality are preferred. Night Audit experience is a plus, with 6+ months in guest service roles within hospitality.

Qualifications

• High School Diploma or Equivalent (Required)
• Post-secondary education in Hotel Management or equivalent is an asset.
• Ability and willingness to work any shift, including holidays and weekends.
• Night Audit experience preferred; 6+ months in guest service in hospitality.
• Strong leadership, development, delegation and planning skills.
• Creative and proactive with a willingness to learn and develop.
• Fluent English communication (written & verbal).
• Understanding of basic math and accounting skills.
• Experience with Hotel PMS systems such as Opera Cloud.
• Ability to work under pressure and make sound decisions.

Responsibilities

• Assist with check-ins, check-outs and walk-in reservations.
• Monitor no-shows and cancellations.
• Greet guests and resolve requests or complaints.
• Prepare next day’s guest arrival packets.
• Distribute reports via email and physically.
• Monitor and report supplies for Front Desk agents.
• Respond to guests via Zingle, HotSOS, Booking and Expedia.
• Attend meetings and training as required by supervisor.

Skills

Guest service

Multi-tasking

Communication skills

Leadership

Independent work

English proficiency

Problem solving

Education

High School Diploma

Hotel management education

Tools

Opera Cloud

Zingle

HotSOS

Booking

Expedia

Job description

Callaway Gardens Resort, Inc. is seeking a Front Desk professional to manage guest check-ins/outs, reservations, and daily front desk operations. The role requires strong guest service, computer skills, and the ability to work a flexible schedule including weekends and holidays.

Knowledge of Opera Cloud and experience in hospitality are preferred. Night Audit experience is a plus, with 6+ months in guest service roles within hospitality.