Front Desk Specialist: Flexible, Customer Focused Admin

UL Research Institutes; Columbia (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer match

Paid time off

Flexible working arrangements

Job summary

UL Research Institutes in Columbia, Maryland, is seeking a Receptionist to deliver essential customer service and administrative support at the Fire Safety facility. You will be the primary contact for staff and visitors, handling communications, scheduling, and logistics.

Role emphasizes a warm, professional front-line experience, coordinating shipping/receiving, filing, and vendor communications while supporting events and access control. Strong MS Office and SharePoint skills are preferred.

Qualifications

• Strong verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for visitors, staff, callers, and inquiries.
• Manage incoming/outgoing communications including phone, email, mail, and shipping/receiving.
• Coordinate meeting and onsite logistics (room setup, catering, A/V, scheduling).
• Organize filing systems and assist with Nasuni and SharePoint updates.
• Maintain office supplies and procurement requests; escalate vendor issues.
• Ensure cleanliness and organization of office and common areas.
• Arrange travel and accommodations for guests.
• Support larger onsite events and act as liaison with building management.
• Perform other duties as directed.

Skills

Verbal communication

Written communication

Time management

Customer service

Multitasking

Attention to detail

Discretion

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

SharePoint

Job description

UL Research Institutes in Columbia, Maryland, is seeking a Receptionist to deliver essential customer service and administrative support at the Fire Safety facility. You will be the primary contact for staff and visitors, handling communications, scheduling, and logistics.

Role emphasizes a warm, professional front-line experience, coordinating shipping/receiving, filing, and vendor communications while supporting events and access control. Strong MS Office and SharePoint skills are preferred.