Front Desk & Office Operations Specialist

Underwriters Laboratories Inc.; Columbia (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

UL Research Institutes in Columbia, Maryland is seeking a Receptionist to deliver essential customer service and administrative support for the Fire Safety facility. The role serves as the primary point of contact for staff, visitors, and collaborators at the front desk.

The incumbent will manage communications, coordinate scheduling, organize filing, and oversee shipments, supplies, and onsite logistics, while supporting events and coordinating with building management.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience in receptionist/front-desk/customer support.
• Proficiency with Microsoft Office; SharePoint is a plus.

Responsibilities

• Serve as primary point of contact for visitors, staff, and inquiries.
• Manage communications, calls, mail, shipping, and receiving.
• Coordinate meetings, on-site logistics, and room setups.
• Maintain filing systems and update Nasuni/SharePoint as needed.
• Maintain office supplies and handle procurement requests.
• Arrange travel and accommodations for guests and collaborators.
• Support larger onsite events and liaise with building management.

Skills

Task prioritization

Communication skills

Attention to detail

Time management

Customer service

Adaptability

Problem solving

Microsoft Office proficiency

Discretion / confidentiality

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

SharePoint

Job description

UL Research Institutes in Columbia, Maryland is seeking a Receptionist to deliver essential customer service and administrative support for the Fire Safety facility. The role serves as the primary point of contact for staff, visitors, and collaborators at the front desk.

The incumbent will manage communications, coordinate scheduling, organize filing, and oversee shipments, supplies, and onsite logistics, while supporting events and coordinating with building management.