Front Desk Specialist - CTI

Family & Children's Services; Bartlesville (OK); On-site; USD 32,000 - 44,000; Full time

Job summary

Family & Children’s Services in Bartlesville, OK seeks a Front Desk Specialist to be the first point of contact for clients, guests, and employees, delivering exceptional service and maintaining a welcoming reception area.

Responsibilities include greeting visitors, answering calls, scheduling appointments, handling data entry, and supporting daily operations. The role requires strong communication and confidentiality within a medical setting.

Qualifications

• Must be a high school graduate or HS equivalent.
• 1 year experience in medical office or healthcare with direct patient care/interaction.
• Proficiency with Microsoft Office and Adobe products.
• Ability to manage a multi-line telephone system and other communications tech.

Responsibilities

• Greet and assist visitors with a friendly, professional demeanor.
• Answer and direct phone calls, emails, and inquiries promptly.
• Schedule appointments, meetings, and manage calendars as needed.
• Open and close building daily.
• Maintain an organized and clean reception area.
• Assist with data entry, filing, and document management.
• Coordinate incoming and outgoing mail and deliveries.
• Ensure security by following access control procedures.
• Provide information about services and policies to guests and clients.
• Collaborate with departments to support daily operations.

Skills

Telephone Operations

Front Desk Workflow

Client and Public Engagement

EHR and Client Records

Financial operations

Time Management

Education

High school diploma or equivalent

Job description

Job Summary

The Front Desk Specialist will be the first point of contact for clients, guests, and employees, providing exceptional service while managing front desk operations efficiently. Responsibilities include handling inquiries, scheduling appointments, managing administrative tasks, and ensuring a welcoming and organized reception area.

Position Specific Duties & Responsibilities

• Greet and assist visitors with a friendly and professional demeanor.
• Answer and direct phone calls, emails, and inquiries promptly.
• Schedule appointments, meetings, and manage calendars as needed.
• Open and close building daily
• Maintain an organized and clean reception area.
• Assist with administrative tasks such as data entry, filing, and document management.
• Coordinate incoming and outgoing mail and deliveries.
• Ensure security by following access control procedures.
• Provide information about company services and policies to guests and clients.
• Collaborate with different departments to support daily operations.

Qualifications

EDUCATION

• Must be a high school graduate or have HS equivalent

Experience

• 1 year experience in medical office or healthcare with direct patient care/interaction.

Performance Competencies

• Telephone Operations
• Front Desk Workflow
• Client and Public Engagement
• EHR and Client Record Responsibilities
• Financial operations
• Time Management

Knowledge/Skills/Abilities

• Excellent oral and written communication skills.
• Ability to work cooperatively with staff and build rapport quickly, develop trust, and sustain working relationships.
• Ability to maintain a professional manner at all times.
• Ability to work with public and maintain effective working relationships.
• Ability to maintain confidentiality.
• Must be able to work within the Microsoft office suite of products and services as well as Adobe.
• Ability to manage multi-line telephone system and other communication technologies.

Safety Sensitive Job Classification

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.