Front Desk

U.S. Dermatology Partners; Lakewood (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

U.S. Dermatology Partners is seeking a detail-oriented front desk clerk in Lakewood, Colorado. The role handles clerical tasks, data processing, and patient reception to ensure smooth clinic operations.

Responsibilities include answering phones, directing calls, providing patient assistance, and supporting data record-keeping with a focus on accuracy and high-quality customer service. Strong English communication and basic computer skills are required.

Qualifications

• Detail oriented and professional attitude required.
• Strong organizational and management skills to support leadership.
• Ability to follow verbal & written instructions with good grammar and spelling.
• Interpersonal skills for customer service, teamwork and support needs.
• Communicate effectively in English, both verbally and in writing.
• Mathematical/analytical ability for basic to intermediate problem solving.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of systems related to the job function; HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone; responds to inquiries and refers to the appropriate person.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports and memoranda.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to safety policies and customer service culture.
• Performs other duties as needed for the organization.

Skills

Detail oriented

Professional attitude

Reliability

Management skills

Organizational skills

Verbal and written instructions

Interpersonal skills

English communication

Mathematical/analytical ability

Basic computer operation

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA awareness

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.