Front Desk Specialist - CTI

Family & Children's Services Career Center; Bartlesville (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

The Front Desk Specialist at Family & Children's Services Career Center serves as the first contact for clients, guests, and staff, providing courteous service and efficient reception operations. Responsibilities include greeting visitors, directing calls and emails, scheduling appointments, and handling administrative tasks while maintaining a welcoming, organized environment and strong confidentiality.

Candidates should be HS graduates with at least 1 year of medical office experience and

Qualifications

• HS graduate required with 1 year healthcare front-desk experience.
• Experience with medical offices and patient interaction.
• Strong written and verbal communication and confidentiality.

Responsibilities

• Greet visitors and assist with inquiries.
• Answer and direct calls, emails, and inquiries.
• Schedule appointments and manage calendars.
• Open and close the building daily.
• Maintain organized reception area.
• Data entry, filing, and document management.
• Manage incoming/outgoing mail and deliveries.
• Follow access control procedures for security.
• Provide information about services and policies.
• Collaborate with departments to support daily operations.

Skills

Telephone operations

Customer service

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Adobe

EHR systems

Job description

The Front Desk Specialist will be the first point of contact for clients, guests, and employees, providing exceptional service while managing front desk operations efficiently. Responsibilities include handling inquiries, scheduling appointments, managing administrative tasks, and ensuring a welcoming and organized reception area.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

• Greet and assist visitors with a friendly and professional demeanor.
• Answer and direct phone calls, emails, and inquiries promptly.
• Schedule appointments, meetings, and manage calendars as needed.
• Open and close building daily
• Maintain an organized and clean reception area.
• Assist with administrative tasks such as data entry, filing, and document management.
• Coordinate incoming and outgoing mail and deliveries.
• Ensure security by following access control procedures.
• Provide information about company services and policies to guests and clients.
• Collaborate with different departments to support daily operations.

QUALIFICATIONS

EDUCATION:

• Must be a high school graduate or have HS equivalent

EXPERIENCE:

• 1 year experience in medical office or healthcare with direct patient care/interaction.

PERFORMANCE COMPETENCIES:

• Telephone Operations
• Front Desk Workflow
• Client and Public Engagement
• EHR and Client Record Responsibilities
• Financial operations
• Time Management

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent oral and written communication skills.
• Ability to work cooperatively with staff and build rapport quickly, develop trust, and sustain working relationships.
• Ability to maintain a professional manner at all times.
• Ability to work with public and maintain effective working relationships.
• Ability to maintain confidentiality.
• Must be able to work within the Microsoft office suite of products and services as well as Adobe.
• Ability to manage multi-line telephone system and other communication technologies.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

Qualifications

Education

Required

High School or better.

Experience

Required

1 year: One year experience in medical office or healthcare with direct patient care/interaction in past 3 years required.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.