Front Desk

U.S. Dermatology Partners; Scottsdale (AZ); On-site; USD 30,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners in Scottsdale, AZ seeks a front desk clerk to handle routine clerical work, answer phones, greet patients, and support data processing and records.

You will manage the central telephone system, direct calls, assist patients with facility use, and maintain office procedures while upholding high quality customer service and safety policies.

The position requires attention to detail, basic computer skills, and clear English communication in a fast-paced clinical setting.

Qualifications

• 1+ year of retail or clinical front desk experience preferred
• Detail oriented with professional attitude
• Ability to follow verbal & written instructions with good grammar and spelling
• Interpersonal skills to support customer service and team collaboration

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone.
• Assists patients with the use of the practice/clinic facilities or services.
• Operates office machines and computer systems to process patients correctly and efficiently.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Maintains office procedures and assists with administrative tasks.
• Adheres to safety policies and procedures while supporting a high-quality customer service culture.
• Performs other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management and organizational skills

Follow written instructions

Interpersonal skills

English communication

Analytical ability

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Qualifications

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

• This position has no supervisory responsibilities.