Front Desk Specialist & Client Greeter

Fieldstoneanimalinn; Millersville (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Commission structure

Job summary

Fieldstone Animal Inn in Millersville, MD is seeking an energetic Front Desk Specialist and Client Greeter to welcome clients, gather dog information, and relay details to pet technicians to ensure smooth visits.

The role blends customer service with administrative tasks: log dogs in/out, confirm client information, process payments, schedule confirmations, and ensure vaccine compliance, while working outdoors in all weather and weekends.

Qualifications

• Customer service or admin experience preferred.
• Excellent communication and computer skills required.
• Ability to work outdoors in all weather.
• Weekend and holiday availability required.

Responsibilities

• Greet clients warmly at vehicles and obtain essential dog information.
• Provide friendly service via phone and in person with professionalism and attentiveness.
• Log dogs in and out, confirm client information, process payments, and share emails.
• Coordinate with pet technicians and team to ensure smooth operations and great care.
• Maintain accuracy in data entry and client interactions.

Skills

Customer service

Communication

Computer skills

Weekend availability

Job description

Fieldstone Animal Inn in Millersville, MD, is seeking an energetic and dedicated Front Desk Specialist and Client Greeter to join our vibrant pet care facility team! If you're passionate about animals, love connecting with people, and thrive in a fast-paced environment, we want to hear from you.

About the Role:

As a Front Desk Specialist and Client Greeter, you'll be the welcoming face (and voice!) of Fieldstone Animal Inn, ensuring a seamless and positive experience for our clients and their beloved dogs. This is a crucial front-line position that combines exceptional customer service with essential administrative tasks.

What You'll Do:

• Client Engagement: Greet clients warmly at their vehicles in all weather conditions, gathering important information about their dogs and efficiently relaying it to our pet technicians.
• Customer Service Excellence: Provide outstanding service via phone and in-person, maintaining a professional demeanor, clear communication, and attentive listening skills.
• Administrative Support: Accurately log dogs in and out, confirm client information, process payments, share email correspondence, ensure vaccine compliance, and assist with confirmation calls.
• Team Collaboration: Work closely with pet technicians and other team members to ensure smooth operations and exceptional care for every dog.
• Attention to Detail: Maintain a high level of accuracy in all tasks, from data entry to client interactions.

What We're Looking For:

• Employment Type: Full-time.
• Experience: Customer service/admin experience preferred.
• Skills: Excellent communication, strong computer skills.
• Work Environment: Comfortable working outdoors in all weather.
• Availability: Must work weekends, holidays, and complete weekday training.
• Qualities: Genuine love for animals and dedication to their well-being.

Compensation & Benefits:

This position offers a competitive starting hourly wage of $16.00. For those with a sales-oriented mindset, we also offer a commission structure, providing an exciting opportunity to increase your earnings every pay period.