Medical Front Desk Representative

AllerVie Health; Silver Spring (MD); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

Employer HSA contribution

401(k) Plan with employer match

Generous PTO and paid holidays

Zusammenfassung

AllerVie Health is seeking a friendly, organized Medical Front Desk Representative for our Silver Spring clinic. This vital role is the first point of contact for patients and ensures a seamless and welcoming experience during check-in and check-out.

You will schedule appointments, collect co-pays, maintain records, verify insurance, and support billing inquiries in a fast-paced healthcare setting. High school diploma and healthcare front-office experience preferred.

Qualifikationen

• High school diploma or GED required.
• Prior experience in a healthcare front office setting preferred.
• Excellent interpersonal and customer service skills with a friendly, professional demeanor.
• Strong written and verbal communication abilities.
• Highly organized with attention to detail and ability to multitask in a fast-paced environment.
• Comfortable using Microsoft Office tools and EMR systems.

Aufgaben

• Greet patients upon arrival and manage check-in/check-out with professionalism and care.
• Answer calls, address questions, route inquiries, and take messages as needed.
• Schedule appointments and manage provider calendars including follow-ups.
• Register new patients and maintain accurate demographic, insurance, and financial information.
• Communicate arrivals, wait times, and updates to clinical staff and providers.
• Collect co-pays and payments, explain billing policies, and assist patients as needed.
• Maintain patient records through data entry, scanning, and document management.
• Verify insurance eligibility, referrals, and authorizations for upcoming appointments.
• Review billing questions, claims, or denials and gather information to support resolution.
• Monitor office supplies and support daily administrative operations.

Kenntnisse

Customer service

Communication

Organization

MS Office

EMR systems

Ausbildung

High school diploma or GED

Tools

Microsoft Office

EMR systems

Jobbeschreibung

Medical Front Desk Representative, Full-time, Silver Spring, Maryland

Why AllerVie Health?

Millions of people live with allergies, asthma, and complex immunological conditions that quietly disrupt their daily lives - from poor sleep and chronic discomfort to limits on how they work, move, and show up for the people they love. Too often, care is fragmented, reactive, or focused on managing symptoms instead of truly improving quality of life.

AllerVie Health exists to change that. Our mission is simple but powerful: help patients achieve and maintain better health - free from the symptoms and suffering that hold them back. Through comprehensive, personalized care, we support patients at every stage of their journey, delivering real relief and measurable improvements in how they live day to day.

As a growing healthcare organization, we’re expanding access to specialized allergy and immunology care across communities - and building teams that make that impact possible. Whether you’re in a clinical, operational, or corporate role, your work directly supports patients getting their lives, energy, and confidence back. If you’re motivated by meaningful work and want to be part of a mission you can feel, we’d love to meet you.

About You

You’re motivated by patient-centered work and believe great care starts with integrity, accountability, and compassion.

You take pride in delivering high-quality care while supporting patients and teammates with empathy and professionalism. You bring optimism to your work, advocate for patients, and believe small moments of care can make a big difference.

If you’re driven by purpose and want your work to truly impact lives, we’d love to connect.

Job Summary

AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic. We’re a growing organization committed to delivering exceptional allergy and immunology care—and we’re looking for team members who share our passion for making a difference in the lives of others.

Location

2101 Medical Park Dr. STE 305 Silver Spring, MD, 20902

Key Responsibilities

• Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
• Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
• Register new patients and maintain accurate demographic, insurance, and financial information
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
• Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
• Maintain and update patient records through data entry, scanning, faxing, and document management
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
• Review billing questions, claims, or denials and gather required information to support resolution
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed

Qualifications, Education, and Experience

• High school diploma or GED required
• Prior experience in a healthcare or medical front office setting strongly preferred
• Excellent interpersonal and customer service skills with a friendly, professional demeanor
• Strong written and verbal communication abilities
• Highly organized with attention to detail and the ability to multitask in a fast-paced environment
• Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems

Physical Requirements

• Ability to sit for extended periods and communicate effectively with patients, visitors, and staff
• Regular use of hands and arms to write, type, and operate standard office equipment
• Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed
• Perform repetitive tasks such as typing and reaching, including occasional overhead reaching
• Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds
• Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment

Why Join AllerVie

When you join AllerVie Health, you become part of a purpose-driven team dedicated to transforming lives through compassionate allergy care. We recognize and value the experience, perspective, and commitment you bring to our mission. In return, we offer competitive compensation and comprehensive benefits that empower you to thrive. This support enables you to give your best to the patients who count on us every day.

Benefits

• Medical, Dental, and Vision Insurance Plans
• Employer HSA contribution
• Employer-Paid Life Insurance
• Supplemental benefit offerings
• 401(k) Plan with employer match
• Generous PTO and paid holidays

Learn About Us

Career Page: Open Positions - AllerVie Health

LinkedIn: https://www.linkedin.com/company/allervie-health/posts/?feedView=all

Instagram: https://www.instagram.com/allerviehealth/

AllerVie Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.