Front Desk – Shafer Family Practice

Woodlawn Health; Rochester (IN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

403(b) with match

Paid Vacation Time

Paid Sick Time

Paid Personal Days

FSA

Job summary

Woodlawn Health is seeking a friendly Front Desk Member at Shafer Family Practice. You will greet patients, collect demographics and insurance information, and schedule appointments, ensuring smooth front-office operations.

Responsibilities include answering calls promptly, opening/closing procedures, handling mail and faxes, and processing payments accurately. CPR certification is a plus; a High School Diploma or GED is required.

Qualifications

• Excellent communication and phone skills for patient and guest interactions.
• Computer literacy for data entry and daily system operations.
• High School Diploma or GED required.
• CPR certification desirable.
• Experience in a medical office is preferred but not required.
• Math aptitude for balancing cash transactions.

Responsibilities

• Greet patients and guests in a professional manner.
• Collect demographic and insurance information for system entry.
• Answer calls promptly and direct as needed.
• Perform opening and closing procedures as scheduled.
• Sort mail and faxes and distribute accordingly.
• Schedule appointments per guidelines.
• Scan health information into the EHR and route to patient charts.
• Handle cash, balance daily charges, and make deposits.

Skills

Strong communication

Computer literacy

CPR Certification

Cash handling

Medical office experience (preferred)

Education

High School Diploma or GED

Tools

EHR

Job description

Join the Woodlawn Team as the Front Desk Member @ Shafer Family Practice!

Join the Woodlawn Health Team! We’re looking for a friendly, organized Front Desk Member @ Shafer Family Practice. If you enjoy helping patients, staying organized, and creating a welcoming experience, we’d love to have you join our team!

SHIFT: Full-Time / Day Shift / No Weekends / No Holidays / 8:30a-5:00p

EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:

• Good communication skills and pleasant phone technique as required handling various telephone and in-person communication with patients, guests, and other medical providers in a professional manner.
• Computer aptitude to do inquiry, data entry and daily system operations.
• High School Diploma or GED.
• Experience in a medical office, hospital or long-term care facility strongly preferred, but not required.
• Computer aptitude to do inquiry, data entry and daily system operations.
• CPR Certification
• Math aptitude sufficient to balance and handle cash.

PRIMARY DUTIES:

• As the receptionist, you will greet patients and guests in a professional manner responding to questions or requests appropriately.
• Obtain complete patient demographic and insurance information for system entry and check patients in for appointments in a timely manner.
• Ensures that all telephone calls are answered promptly and handles or directs the calls appropriately.
• Performs office opening procedures and closing procedures independently as scheduled.
• Sort incoming mail and incoming faxes to then distribute accordingly.
• Schedules appointments according to specified guidelines.
• Scan necessary patient health information into EHR, and route into corresponding patient charts, ensuring accuracy. Route incomin electronic faxes in EHR ino patient charts.
• Handle cash, balance the daily charges and perform daily deposit. Deliver deposits to bank daily as needed.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• 403(b) with match
• Paid Vacation Time
• Paid Sick Time
• Paid Personal Days
• FSA

Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide!

Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.