Admin: Front Desk Medical Office

Dagenhart Health And Wellness LLC; Ballenger Creek (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

No benefits

Job summary

Dagenhart Health And Wellness LLC in Frederick, MD is seeking a Front Desk Assistant to join our healthcare team. The role focuses on new patient coordination, intake, and a smooth transition into care, serving as the first point of contact and ensuring a welcoming, organized experience for clients.

The ideal candidate is outgoing, detail oriented, with at least 2 years in a medical office environment. Strong communication, ability to manage appointments, collect insurance information, and

Qualifications

• Minimum of 2 years in a medical office environment.
• Knowledge of medical terminology, specifically in mental health field.
• Strong communication with patients, families, and colleagues.
• Excellent organizational skills and multitasking in a busy healthcare setting.
• Technical proficiency with healthcare software and basic computer skills (Microsoft Office 365).
• Attention to detail to ensure accuracy in administrative tasks.
• Compassion and empathy in client interactions.
• Ability to adapt to unpredictable situations in a healthcare facility.
• Experience using EMR systems and billing software.

Responsibilities

• Greeting patients and serving as first point of contact upon arrival.
• Collecting patient information including insurance details and medical history.
• Addressing patient inquiries in person or by phone.
• Explaining processes such as billing or consent forms to patients.
• Coordinating and managing patient appointments and rescheduling as needed.
• Maintaining and updating patient records, including EHRs.
• Ordering supplies and ensuring inventory.
• Ensuring HIPAA compliance in daily operations.

Skills

Medical terminology

Communication

Organization

Technical proficiency

Attention to detail

Compassion

Adaptability

EMR systems

Tools

Microsoft Office 365

EMR systems

Billing software

Job description

Dagenhart Health And Wellness is a small, close knit group looking to expand and add to our already wonderful team. Our mission is to provide the highest quality of comprehensive and integrated clinical services to promote the emotional and spiritual well-being of our community members. That's why we believe in the following values: Integrity, Transparency, Honesty, Trust, Safety, & Respect.

Job Overview:

(NOTE: This is a Part-Time position with potential of Full-Time availability)

We are seeking an outgoing, detail-oriented Front Desk Assistant to join our healthcare team at our Frederick, MD location. This role plays a key part in creating a welcoming and organized experience for our clients, with a primary focus on new patient coordination, intake, and ensuring a smooth transition into care.

The Front Desk Assistant will serve as an important first point of contact for new clients, helping to guide them through the intake process, collect and organize necessary information, coordinate appointments, and ensure that all required documentation is completed accurately and efficiently. This position will also support the day-to-day operations of the practice and assist our Providers by helping ensure they have the information and administrative support needed to focus on client care.

The ideal candidate will be outgoing, organized, detail-oriented, and comfortable communicating with new clients. Strong interpersonal and communication skills, attention to detail, and the ability to collaborate effectively as part of a healthcare team are essential.

Responsibilities:

• Greeting patients: Serving as the first point of contact and welcoming patients upon arrival.
• Collecting patient information: Gathering necessary details like insurance information and medical history.
• Addressing patient inquiries: Answering questions in person or over the phone.
• Explaining processes: Helping patients understand billing or consent forms.

Scheduling and Appointments:

• Coordinating appointments: Scheduling and managing patient appointments.
• Managing cancellations and rescheduling: Handling changes to appointments.
• Optimizing schedules: Ensuring efficient scheduling for healthcare providers.

Administrative Duties:

• Managing patient records: Maintaining and updating patient records, including electronic health records (EHRs).
• Ordering supplies: Maintaining inventory and ordering medical and office supplies.
• Ensuring compliance: Maintaining compliance with healthcare regulations like HIPAA.

Qualifications

• Minimum of 2 years of experience in medical office environment.
• Knowledge of medical terminology, specifically to the Mental Health Field.
• Communication skills: Effectively communicating with patients, families, and colleagues.
• Organizational skills: Multitasking and prioritizing tasks in a busy environment.
• Technical proficiency: Familiarity with healthcare software and basic computer skills, including Microsoft Office 365.
• Attention to detail: Ensuring accuracy in all administrative tasks.
• Compassion and empathy: Interacting with clients in a caring and empathetic manner.
• Adaptability: Handling unpredictable situations that arise in a healthcare facility
• Experience using electronic medical record (EMR) systems and billing software

Benefits

• No benefits are offered for this Part-Time position

Schedule:

• Monday to Friday

Pay: $18.00 - $20.00 per hour