Front Desk Service Rep - Patient Experience & Scheduling

Trinity Health Mid-Atlantic; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Loyola Medicine is seeking a Front Desk Service Rep to promote a positive patient experience and ensure efficient clerical operations in a busy physician practice.

The role emphasizes greeting patients, managing calls, processing registrations, and assisting with check-out and referrals. A GED or high school diploma is required, with an Associate’s degree preferred. At least one year of relevant experience is expected.

Qualifications

• Minimum of 1 year of work experience in administration or healthcare preferred.
• Experience in general administration, healthcare, or related field is highly preferred.

Responsibilities

• Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit.
• Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
• Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details.
• Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.

Skills

General administration

Customer service

Education

GED or High School

Associate's degree preferred

Job description

Loyola Medicine is seeking a Front Desk Service Rep to promote a positive patient experience and ensure efficient clerical operations in a busy physician practice.

The role emphasizes greeting patients, managing calls, processing registrations, and assisting with check-out and referrals. A GED or high school diploma is required, with an Associate’s degree preferred. At least one year of relevant experience is expected.