Patient Experience Front Desk Specialist

Trinity Health Mid-Atlantic; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Loyola Medicine seeks a Front Desk Service Rep to enhance patient experience and support efficient clerical operations. You will greet patients, manage phones, register patients, and assist with check-out and referrals while verifying insurance details.

Required: GED or HS diploma; at least 1 year in general administration or healthcare. Associate degree preferred. U.S. work authorization; sponsorship not offered.

Qualifications

• GED or high school diploma required.
• Associate degree preferred.
• At least 1 year of work history in administration or healthcare preferred.
• Experience in general administration or healthcare is valued.

Responsibilities

• Greeting patients and directing them to the appropriate area.
• Phone management: answer calls, schedule appointments, address inquiries.
• Patient registration: collect demographics, input data in the system, verify insurance.
• Check-out assistance: aid in referrals and scheduling future appointments.

Skills

Customer service

Phone management

Data entry

Office administration

Education

GED or High School diploma

Associate's degree preferred

Tools

EMR / EHR systems

Job description

Loyola Medicine seeks a Front Desk Service Rep to enhance patient experience and support efficient clerical operations. You will greet patients, manage phones, register patients, and assist with check-out and referrals while verifying insurance details.

Required: GED or HS diploma; at least 1 year in general administration or healthcare. Associate degree preferred. U.S. work authorization; sponsorship not offered.