Front Desk & Security Operations Lead

BioSpace; Rockville (MD); On-site; USD 43,000 - 45,000; Full time

Job summary

USP is seeking a Front Desk & Security Operations Coordinator in Rockville, MD. This role combines front desk reception and building security coordination to ensure a safe, welcoming environment.

You’ll monitor access, support security operations, and oversee contracted guards, working with Facilities, Operations, and external security providers. The ideal candidate has extensive experience in security, front desk and access control, and a strong commitment to customer service.

Qualifications

• Minimum 5 years of supervisory or leadership experience, including oversight of security personnel or facility operations.
• Minimum 5 years of experience in security, front desk, reception, access control, or customer service.
• Minimum 5 years' experience monitoring security systems, including CCTV, access control, alarms, and visitor management.

Responsibilities

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies, procedures, and site security requirements.
• Report on maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel when required.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick site.
• Communicate emergency notifications to USP staffs through Mass Notification system portal.
• Monitor inclement weather forecasting and communicate in Mass Notification system.

Skills

Leadership experience

Security operations

Front desk / reception

Access control

Customer service

Mass Notification system

Education

High School Diploma or GED

Tools

CCTV systems

Alarms

Visitor management platforms

Microsoft Office

Job description

USP is seeking a Front Desk & Security Operations Coordinator in Rockville, MD. This role combines front desk reception and building security coordination to ensure a safe, welcoming environment.

You’ll monitor access, support security operations, and oversee contracted guards, working with Facilities, Operations, and external security providers. The ideal candidate has extensive experience in security, front desk and access control, and a strong commitment to customer service.