Security & Front Desk Operations Lead

RXinsider LTD.; Rockville (MD); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Company-paid time off

Healthcare options

Retirement savings

Job summary

USP is seeking a Front Desk & Security Operations Coordinator to serve as the primary contact for employees, visitors, contractors, and vendors entering USP facilities. The role combines front desk reception with building security coordination to maintain a safe, welcoming environment and protect people and assets.

The successful candidate will monitor access, supervise contracted guards, and collaborate with Facilities, Operations, and external security providers.

Qualifications

• Minimum five years of supervisory or leadership experience.
• Minimum five years in security/front desk/reception or customer service.
• Minimum five years monitoring security systems including CCTV, access control, and alarms.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies and site security requirements.
• Report maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick site.
• Communicate emergency notifications to USP staff through Mass Notification system portal.
• Monitor inclement weather forecasting and communicate via Mass Notification system.

Skills

Supervisory experience

Access control

Customer service

Security systems

Education

High School Diploma or GED

Tools

MS Office

Mass Notification system

Job description

USP is seeking a Front Desk & Security Operations Coordinator to serve as the primary contact for employees, visitors, contractors, and vendors entering USP facilities. The role combines front desk reception with building security coordination to maintain a safe, welcoming environment and protect people and assets.

The successful candidate will monitor access, supervise contracted guards, and collaborate with Facilities, Operations, and external security providers.