Front Desk & Security Operations Leader

USP Brand; Rockville (MD); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Healthcare options

Retirement savings

Paid time off

Job summary

USP is seeking a Front Desk & Security Operations Coordinator in Rockville, MD to be the primary contact for employees, visitors, contractors, and vendors, combining front desk duties with building security coordination.

The role monitors facility access, supports security operations, and oversees contracted guards, ensuring a safe, welcoming environment while protecting people and assets.

Qualifications

• High School Diploma or GED (minimum).
• Minimum of 5 years of supervisory or leadership experience, including oversight of security personnel, contract security services, or facility operations.
• Minimum of 5 years of experience in security, front desk, reception, access control, or customer service experience.

Responsibilities

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies, procedures, and site security requirements.
• Report on maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel when required.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick site.
• Communicate emergency notifications to USP staffs through Mass Notification system portal.
• Monitor inclement weather forecasting and communicate in Mass Notification system.

Skills

Supervisory experience

Security operations

Access control

Customer service

MS Office

Education

High School Diploma or GED

Tools

CCTV

Security systems

Visitor management

Job description

USP is seeking a Front Desk & Security Operations Coordinator in Rockville, MD to be the primary contact for employees, visitors, contractors, and vendors, combining front desk duties with building security coordination.

The role monitors facility access, supports security operations, and oversees contracted guards, ensuring a safe, welcoming environment while protecting people and assets.