Front Desk & Security Operations Coordinator

USP Brand; Rockville (MD); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Healthcare options

Retirement savings

Paid time off

Job summary

USP is seeking a Front Desk & Security Operations Coordinator in Rockville, MD to be the primary contact for employees, visitors, contractors, and vendors, combining front desk duties with building security coordination.

The role monitors facility access, supports security operations, and oversees contracted guards, ensuring a safe, welcoming environment while protecting people and assets.

Qualifications

• High School Diploma or GED (minimum).
• Minimum of 5 years of supervisory or leadership experience, including oversight of security personnel, contract security services, or facility operations.
• Minimum of 5 years of experience in security, front desk, reception, access control, or customer service experience.

Responsibilities

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies, procedures, and site security requirements.
• Report on maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel when required.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick site.
• Communicate emergency notifications to USP staffs through Mass Notification system portal.
• Monitor inclement weather forecasting and communicate in Mass Notification system.

Skills

Supervisory experience

Security operations

Access control

Customer service

MS Office

Education

High School Diploma or GED

Tools

CCTV

Security systems

Visitor management

Job description

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Front Desk & Security Operations Coordinator serves as the primary point of contact for all employees, visitors, contractors, and vendors entering USP facilities. This role combines front desk reception responsibilities with building security coordination to ensure a safe, secure, and welcoming environment. The position monitors facility access, supports security operations, oversees the performance of contracted security guard services, and responds to security and safety concerns. The incumbent works closely with Facilities, Operations and external security providers to protect people, property, and organizational assets while delivering exceptional customer service.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Front Desk & Security Operations Coordinator has the following responsibilities:

• Monitor and control access to the facility.
• Verify identification and issue visitor badges.
• Conduct scheduled interior and exterior security patrols.
• Monitor CCTV, alarms, and other security systems.
• Respond to security incidents, safety concerns, and emergencies.
• Assist with fire alarms, evacuations, medical emergencies, and shelter-in-place.
• Investigate and document incidents, accidents, and unusual activities.
• Complete detailed reports and maintain security logs.
• Enforce company policies, procedures, and site security requirements.
• Report on maintenance, safety, and security issues to Facilities safety and Security Manager.
• Provide professional assistance and excellent customer service to employees and visitors.
• Coordinate with law enforcement, fire departments, and emergency response personnel when required.
• Maintain confidentiality of sensitive information.
• Supervise contracted security guards including Frederick site.
• Communicate emergency notifications to USP staffs through Mass Notification system portal.
• Monitor inclement weather forecasting and communicate in Mass Notification system.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• High School Diploma or GED (minimum).
• Minimum of5 years of supervisory or leadership experience, including oversight of security personnel, contract security services, or facility operations.

• Minimum of 5 years of experience in security, front desk, reception, access control, or customer service experience.
• Minimum 5 years’ experience monitoring security systems, including CCTV, access control, alarms, and visitor management platforms.

Preferred Certifications:

• Security Guard License (if required by state regulations).
• CPR/First Aid Certification.
• Emergency Response or Incident Management Training.

Additional Desired Preferences:

• Must be at least 21 yrs. Old.
• Exceptional customer service skills.
• Must be able to multitask.
• Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs.
• This position requires standing for prolonged periods of time, walking, bending and some lifting. A portion of this position may require sitting in front of a computer for prolonged periods of time.

Supervisory Responsibilities:

Yes, Minimum two Security Guards.

Benefits:

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation:

Base Hourly Range: USD $31.34 - $32.97 per hour.

Target Annual Bonus:

% Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons.