Front Desk / Security / Driver - On Call, all shifts

Rose Senior Living Carmel; Holland (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Rose Senior Living Carmel is seeking a Front Desk On Call team member to handle calls, assist residents and visitors, maintain a safe environment, and support Concierge operations. The role includes verifying employee and contractor presence, handling payments and reservations, and transporting residents when needed.

Shifts cover 8am–4pm, 4pm–midnight, or midnight–8am, with weekend availability. Requires a high school diploma or GED, valid Michigan driver's license, and ability to obtain CPR/AED

Qualifications

• High school diploma or GED required.
• Must be able to read, write and speak English.
• Must have a valid Michigan Chauffeur's Driver License.
• Must be able to obtain CPR/AED certification.
• Proficient with common computer applications.

Responsibilities

• Answer and transfer incoming calls in a courteous, professional manner.
• Assist residents, staff, guests and vendors with information and direction.
• Verify scheduled presence of employees and contractors.
• Provide front desk support and Concierge operations as assigned.
• Transport residents to activities/appointments as needed.
• Open/close front desk and secure files, keys, and equipment.

Skills

English proficiency

Customer service

Computer skills

Driver's license

Education

High school diploma or GED

CPR/AED certification (must obtain)

Job description

Job description

This Front Desk On Call position is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. is responsible for maintaining a safe and secure environment for all residents, visitors, staff and protecting Community property. Responsible for verifying the scheduled presence of all employees, and third party contractors on the grounds. Performs a variety of clerical duties as assigned. Drivers are responsible for the timely and safe transporting of residents to various individual and group activities/functions and medical appointments.

Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors.

On Call, as needed, all shifts: 8am-4pm, 4pm-midnight or midnight-8am.

Opens and closes the front desk and properly secures all files, keys and equipment in the office area. Picks up and delivers residents to all scheduled activities and appointments where transportation is needed.

• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.
• Confirms scheduled transportation and event registration with residents.
• Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• Attends in-service training and education sessions, as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.
• During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster.

QUALIFICATIONS:

High school diploma or GED required. CDL preferred but not necessary. Must have the ability to read, write and speak English. Position requires a valid Michigan Chauffeur's Driver License. Must have the ability to obtain a CPR/AED certification. Must have high proficiency using various computer applications.

Salary: $20.50 per hour

Be part of something special! Join a unified team with supportive management and talented co-workers who want to make a meaningful difference for our residents.

Schedule:

• Day or night shift
• Weekend availability